Introduction
TaxiNaija Technologies LTD ("TaxiNaija," "we," "us," or "our") is a ride-sharing platform registered in Nigeria (RC 9320671) and the United States (TaxiNaija Technologies LLC, Wyoming). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
By using TaxiNaija, you consent to the data practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
Personal Information:
- Full name, email address, phone number, and profile photograph
- Government-issued identification (for driver verification)
- Bank account details and payment information
- Vehicle information (for drivers): make, model, year, plate number, and vehicle photographs
Location Data:
- Real-time GPS location during active trips for navigation, fare calculation, and safety features including our Smart Trip Check-In system
- Pickup and drop-off locations
- Movement patterns for stagnation detection and safety alerts
Usage Data:
- Trip history, ratings, and reviews
- App usage patterns, device information, and crash logs
- Communication between riders and drivers within the app
- Safety check-in responses and emergency alert data
How We Use Your Information
- To facilitate ride-sharing services, match riders with drivers, and process payments
- To calculate fares, including base fare and overtime charges for trips exceeding estimated duration
- To operate safety features including Smart Trip Check-In, SOS alerts, and live trip sharing with trusted contacts
- To provide real-time navigation with AI-powered voice guidance
- To verify driver identity, vehicle details, and driving qualifications
- To maintain driver performance tracking and rating systems
- To process payments and wallet transactions via our payment partners
- To communicate important service updates and promotional offers
- To improve our platform and develop new features
- To comply with legal obligations and resolve disputes
Data Sharing and Disclosure
We share your information only in the following circumstances:
- Between riders and drivers: Limited information necessary to complete a trip
- Payment processors: For secure transaction processing
- Emergency services: When SOS alerts are triggered or safety incidents are reported
- Trusted contacts: When a rider or driver uses the live trip sharing feature
- Legal requirements: When required by law, regulation, or valid legal process
We do not sell your personal information to third parties for marketing purposes.
Data Security
- Encrypted data transmission (SSL/TLS)
- SIEM security monitoring for threat detection
- Firebase security rules and access controls
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Trip records are retained for a minimum of 3 years for regulatory compliance. You may request deletion of your account by contacting contact@taxinaija.com.
Your Rights
Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, you have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for data processing
- Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)
Children's Privacy
TaxiNaija is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
TaxiNaija Technologies LTD
No. 30, Apple Road, Oke Alaro, Olusoji Elebu Area
Oluyole Extension, Ibadan, Oyo State, Nigeria
TaxiNaija Technologies LLC
7308 E Independence Blvd, Suite C VIP1158
Charlotte, NC 28227, United States
Email: contact@taxinaija.com
Phone: +234 813 715 9044 (Nigeria) | +1 704 802 5993 (US)